Refund Policy

Personal-care products are sealed for your safety and hygiene, so we are unable to accept returns or exchanges on opened or used items. We do not offer refunds. If your order arrives damaged, defective, leaking, or incorrect, we will happily replace it free of charge.

To request a free replacement, reach out within 48 hours of delivery with your order ID, a photo of the item and the outer packaging, and a short description of the issue. WhatsApp +91 98110 89194 (fastest) or email support@letssmush.com. Once verified, we will ship a replacement at no cost.

Where a replacement is not possible for a verified genuine issue, we will arrange store credit or an alternative product of equal value.